Regions Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Regions Bank account or service department,

Checking account Deposits and withdrawals Georgia

I deposited a check for $19000.00 in my Regions checking account. The bank put a hold on that amount. Then the subsequently put another hold on my account for the same amount. This resulted in completely draining my bank account. My current balance is now - $15000.00. I went to the branch that put the hold on the check and they tell me that fraud prevention put the hold on the check. I asked them to explain how they can put two holds on same check and take money they did not give me out if my account. Their response - come back on Monday. Fraud prevention is closed and there is nothing we can do. So I can not even buy food because they are incompetent. The customer service representative refused to escalate or do anything. So we - up and took all of your money and we are n't going to do anything until next week because its inconvenient. How can they put two holds on the same check and take money out of my account when they never gave me any money?

Regions customer in Georgia
Dec 05, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
In progress

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