Wells Fargo Bank account or service department,
Other bank product/service Deposits and withdrawals California
I am Wells Fargo Customer Since -/-/- and I always doing my banking with your bank. But today I had bad customer service experienceOn -/-/- Monday around - I went Wells Fargo Branch Located at - - - -, - - - - ( LAECHMONT VILLAGE ) get some foreign currency due to my travel for - on -/-/- when I enter your bank inside I asked - ( assistant Manager Name tag on it ) I need get some foreign currency - .He said unfortunately we are not issuing foreign currency after -. I asked him is not possible and before I come I check with your customer service and they confirm you will able to get it done before -.Afeter I saying that he went to asked counter and said for me I have $300.00 worth of -. So I said let me have that one at least. He refused to give me and he said this for tomorrow customers. After that $700.00 I deposited via ATM machine and went home. he treated me very unprofessional. I feel like I been discriminates which against my race, color national origin .And also he not fully committed to providing your clients with service that is respectful and responsive. Please look in to this and please advise the above bank provides good customer service and it wont happened any other customers.
Wells Fargo customer in California
Nov 30, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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