Wells Fargo Credit Card Complaint

Transaction issue

Wells Fargo Credit card department,

Transaction issue Florida

Credit card transaction was declined inappropriately. We called Wells Fargo to explain reason for declination. They stated that, due to increased fraud activity during the holidays, it was bank policy to decline all credit card or debit transactions. We rep also stated to us that she was required to tell us that this procedure was " for our protection ''

Wells Fargo customer in Florida
Dec 01, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
In progress

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints12/20111/20122/20125/20126/20127/20128/201210/20121/20132/20134/20135/20136/20137/20138/20139/201311/20131/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoTransaction issue2.2%67.0%9.9%13.2%4.4%2.2%1.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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