Regions Mortgage Complaint

Regions Mortgage department,

Conventional fixed mortgage Settlement process and costs Tennessee

I recently refinanced my home with only 4 years left to get a better interest rate. - - - and - - - of Regions bank, - handled my case. I had to go to - -, Manager, because NOTHING about how my loan process was supposed to go had been as I was told. As manager I was having HIM check behind - - -. I was promised over and over again that upon signing my interest rate would be reduced lower than 3.5 % once my loan was set up on automatic bill pay. When I was forced to pay almost - unexpectedly in this process, I went back up to the bank only to learn that they were blaming this on another department and disavowed any knowledge of this little " glitch '', my auto bill pay was set up for the wrong time of the month, and most importantly is was set up WRONG, by - - so that I WILL NOT be getting the reduced interest rate through NO FAULT of my own. When I suggested today that I may need legal council since no one seems to have any answers for me, - - informed me that he would no longer talk to me. I am leaving the country in the morning for an extended amount of time and they know this. I think they just expect me to go away and let them get away with this, but that is not going to happen. I need to report this to you for processing.