JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Application processing delay Puerto Rico

Hi, I applied online for a Chase credit card on - -, 2015, and I received a e-mail with some information regarding about my online application including that they will let me know about the decision of my application through mail in 30 days. After two weeks without any news or mail with the status of my application, I decided to call the Chase Bank through the - number, and the mortgage department answer and told me that they need proof of my address so they can have a proof of my address to approve my credit card application, so we agreed that I am going to send them a color copy of my drivers license in a certificate letter through USPS mail. They received the letter on - -, 2015. After I received that day the confirmation receipt from the USPS I called them to ask if they received or need more documents, they do n't let me know if they received or need more documents. They told me that I need to wait that the processing department have to analyze my information so they will let me know. I called them several


Today Sunday -/-/2015, I called them again to ask about my status, and someone with the name of - told me that he ca n't found my application in the system and he cant provide me information about my application. I ask him his last name and if he is a Chase Bank employee from an - company, and he told me that he is an Chase employee but he ca n't gave me his last name. I ask him to talk with a supervisor and he told me that there 's no supervisors to talk, that the only thing that he can do is run again with my Social Security a new application, and I refuse to do that because I applied before for that and my call to Chase was for that reason, and also I told him my credit score is going to be affected, and I paid for sending to them a certified mail with the information they ask for proof of my identity address. I ask him again if anyone there in Chase that could help me and said that I am not in the system and I need to apply again. Also I never received from them a letter or email with the status of my application. Please help me with this. Thank you! - -