Nationwide Biweekly Administration, Inc Bank Account Or Service Complaint

Nationwide Biweekly Administration, Inc Bank account or service department,

Other bank product/service Account opening, closing, or management California

I signed up for Nationwide Biweekly in -/-/2014 to save money on my mortgage loan. My husband and I decided that we could handle our payment the same way Nationwide does so I called to cancel the service in -. The representative told me that I could not cancel because they have not collected the service fee yet. She told me that if I call back after - that I could cancel. I had no idea there was service fee and I was shocked when she told me it was a whole mortgage payment. If I had known about this fee I would have never signed up for the service. I believed that the two extra payments from - and - would go directly to my mortgage as an extra payment, not a setup fee. I recently got an email from Nationwide saying my account is "temporarily" cancelled because they lost their agreement with their bank. I have tried contacting them through email and over the phone. I haven't got a response through email and whenever I call customer service it says they are experiencing high call volumes and to call back.