TD Bank Credit Card Complaint

Billing disputes

TD Bank Credit card department,

Billing disputes Massachusetts

We have a credit card that offered 0 % financing for 5 years on the purchase of a lawn mower. We have been paying our payments for 4 years and they claim they sent a letter in -/-/- adjusting our minimum payment by rounding it to the nearest dollar ( - cents ) we did not receive the letter and did not adjust our payment this resulted in - late fees ( $35.00 and $25.00 ). We contacted the credit card company and they offered to refund - of the late charges for $35.00. We still feel that both fees are unfair seeing that there is only a - cent difference. in what we paid and what we " owed ''. We have paid the additional $25.00 to keep our account current.

TD Bank customer in Massachusetts
Nov 24, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3TD BankComplaint HistoryComplaints12/20111/20122/20125/20128/20129/201210/201211/20123/20134/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD BankBilling disputes0.9%47.0%40.0%8.7%1.7%1.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
TD Bank

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