JPMorgan Chase Mortgage Complaint

VA mortgage Application, originator, mortgage broker

JPMorgan Chase Mortgage department,

VA mortgage Application, originator, mortgage broker Texas

In - of 2015 I initially applied for a mortgage pre-qualification in the amount of $150000.00 through JPMorgan Chase. I was approved for the mortgage, but held off because of my upcoming marriage/pay increase. - 2015 my wife and I re-applied through JPMorgan Chase for $200000.00, but this time we were denied on all levels for a VA Home Loan. The mortgage officer assigned to us stated that the $150000.00 should have been denied as well and that the approval was a mistake. Both of the incidents have led to my wife and I losing hope on finding a house for our growing family. We are currently living in a - bedroom apartment. My credit is good other than a few case that have since been solved or in the process of being disputed.

JPMorgan Chase customer in Texas
Nov 23, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseApplication, originator, mortgage broker1.6%70.7%13.2%2.9%2.2%8.3%1.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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