Red Rock Tribal Lending Payday Loan Complaint

Payday loan Applied for loan/did not receive money applied for loan/did not receive money

Red Rock Tribal Lending Payday loan department,

Payday loan Applied for loan/did not receive money Applied for loan/did not receive money Tennessee

I applied early on Wednesday. I was told I had applied and was approved early enough to have the money in my account the next day. I did not. I called and was told it would be in my account the next day. It was not. I waited another day and on Saturday, still no money. I called and was told they had a " system error '' and that I would get it Monday. Well, I doubt I will. Even if I do, that is almost a week later than I was assured I would get the money. I asked about adjusting my payment date and was told they could n't. I asked about lowering the interest charged on the first payment, since I was now, at best, getting the money 3 weeks before the first payment is scheduled instead of almost a month. I was told they could n't change anything. They are charging me interest on money I do not have. This can not be legal.

Red Rock Tribal Lending customer in Tennessee
Nov 22, 2015

* Source: CFPB Complaint Database

Red Rock Tribal Lending response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Red Rock Tribal LendingComplaint HistoryComplaints8/201511/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Red Rock Tribal LendingApplied for loan/did not receive money100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplied for loan/did not receive money2.7%88.1%1.2%1.5%1.2%5.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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