Other bank product/service Account opening, closing, or management
Wells Fargo Bank account or service department,
Other bank product/service Account opening, closing, or management Florida
Myself and - business partners opened a business account together. Each of us deposited $100.00 and each of us was listed on the account as 33.33 % owner. A week or so later, we returned to the bank to open a - account, so that the group we contracted to manage the invoices, billing, receivables etc. So they could manage this part of our business through a separate account. I had 'all access ' to all our business accounts, as expected. " - - '' decided, he wanted to sell the business. When the sale was finished. I tried to retrieve all account balances though, texting " BAL '' to the " text number '' for bank, the reply only returned my personal account information..I thought, that was strange so, I tried to use my online banking to view the accounts. It said " account do n't exist '' ..That 's when I went to my local branch to check on the accounts. The assistant took my drivers license information & looked them up and he only found an account from about 15 years earlier. I told him, that was incorrect. He
and said " you 're not on those accounts, I ca n't provide you with any information on them ''. I told him, He needed to get someone else who could help. He went back into the same office to return, with the area Manager who happen to be there. I upsetly explained to him, I was a owner of - business and was on those accounts. He should be able to see that! I asked how could Wells Fargo take me off my own business account without my knowledge?? I told him, I needed the bank records! He said, I was n't on the account while shrugging his shoulders and continued denying me access to my account.. I asked for their attorney 's number. Being cheecky-he said " it 's on the website ''! By then, I was even more upset that the area manager was n't even helping me, him and - male associates standing over us like alpha males. They all knew someone from " Wells Fargo '' removed me from my business account and allowed those accounts to be closed by " - - '' at his local branch in NC. My friend tried to comfort me and talk to them. Explaing she has been with me to the bank during transaction, telling them I was an owner. None of her words made a difference in their decision to help me. We left she continued to try and comfort my worries. Many of the employees at that branch knew me for 8 years of banking service for another business. We used this same branch to open - Business accounts. The female clerks, that knew me had planned on opening my next account. After all that happen, I was so disappointed, distraught & I even felt betrayed by Wells Fargo and the employee ( s ) who did this to me.. I still ca n't pass the branch without feeling sad ... This went for so long because, I knew Wells Fargo is a Mega Player in the financial world. I thought there was no hope in resolving this issue, without a ton of money to hire an attorney. Until I was looking on the - website and found this method, Thank you!
Wells Fargo customer in Florida
Nov 17, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
Loading similar complaints
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |