Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Massachusetts

I have been trying to get my home sold in a short sale. On - -, the bank came back with a counter offer and said it needed to be accepted by - - or the file would be closed out due to an upcoming sale date in -. The buyers accepted the offer within an hour of the phone call from the bank. My attorney called the bank immediately to let them know it was accepted. The person assigned to my file ( - ) was not available, they spoke with the single point of contact ( - ) who was rude but said she would send a message to - letting her know it was being accepted. She said my attorney needed to email or fax the new offer, HUD and proof of funds. My attorney immediately emailed it. My attorney called back later that day and they said it was not uploaded yet, they were advised to try again tomorrow. My attorney called back the following day ( the last day to accept the offer ), once again - was not available, the person at RCS said the documents were still not uploaded. The representative at the


The bank representative sent - another message advising her that the docs had been sent and the offer accepted. The same thing happened the following day. Today, my attorney called back and they were told that the file had been closed out due to the buyer not accepting the offer. RCS has continuously mismanaged my file and it appears they are intentionally ignoring the fact that the offer was accepted in the time frame required. My consumer rights are being violated by RCS. Please have RCS cancel the auction scheduled for - - as holding the auction would be an extreme show of bad faith by RCS and a violation of my consumer rights.