Wells Fargo Payday Loan Complaint

Wells Fargo Payday loan department,

Applied for loan/did not receive money Colorado

My issue started this morning when I received a call from Wells Fargo. They called to inform me that my $15.00, - loan would not be honored even though I met with a Banker on Friday - - to confirm and sign for the loan based on the terms and reasons that I had been asking for the loan. I was informed that the money would be in my Account Tuesday morning. After leaving the Bank I went ahead and wrote a check to a furniture store for the items that we needed since we recently moved to -. What I do n't understand is ; why all of a sudden the terms have changed and the agreement that was discussed last week can no longer be honored. We have no furniture at the moment and we were looking forward to the money that the bank had agreed to lend us. It recently came to my attention that the Bank did not intend to give us the $15.00, - loan to facilitate with the furniture purchase and in turn pay off credit cards with the remaining balance of the loaned amount. The Wells Fargo underwriters are not changing their stance


not honor their side of the loan. Furthermore, we are faced with return costs to the furniture store and shipping costs that are close to $300.00 due the Wells Fargo 's negligence and inability to honor a loan they provided. I am deeply upset and frustrated that this would be a painful experience. We want the bank to honor the agreement and provide us with the funds that will aid in getting furniture and clear off debt. It is now clear that their intent was not to aid in providing a loan for us to get furniture and pay off some outstanding debt. They want to loan us money and they also want to dictate how we use those funds. This is why we are writing to you today. Hopefully you can be off assistance because we need some help to get this resolved quickly.