BMW Financial Services Consumer Loan Complaint

BMW Financial Services Consumer Loan department,

Vehicle loan Problems when you are unable to pay Problems when you are unable to pay Texas

On - -, 2015 I faxed to BMW Financial services Collections department, the Death Certificate of - - ; Probate Court Order naming - - as Heir of the Estate of - - ; and a Power of Attorney for - -, appointing, - - as the Executor of the Estate of - - -. On - -, 2015 I called and spoke with an associate in the Collections department who confirmed the receipt of the above-referenced documents. BMW Financial Service by and through its collector, disregarded the court order by withholding details of the account and refused to provide the Pay-off amount or the status that this account was past due and up for repossession. However, I was advised that I could ONLY make a payment and then BMW Financial Service 's legal department would contact me with payoff amount. I made a payment for $6000.00 to buy time until the legal department contact me as advised by BMW Financial. However, no one from BMW ever contacted me and two weeks later, on - -, 2015, the car was repossessed. I called BMW Financial Services to inquire why was the car repossessed. I was told that my bank draft


Decendant ( - - ) and no one was appointed as Executor or Attorney. I spoke with - of BMW Financial Service Repossession Department, who explained to me that the legal documents submitted were insufficient because the BMW Financial Service assumed the Power of Attorney was for - -. Which was and has never been the case. ONLY after I asked - to read the documents closely, BMW Financial Services acknowledge the - County, Texas Probate Court Order listing - - as the Executor of The Estate of - - -. Not until AFTER BMW Financial Services repossessed the car did they provide Payoff amounts or cooperated with and acknowledge the Executor to settle this debt ( in full ) and take possession of this heirs property. Nonetheless, the Estate has been damaged in additional costs of approximately $1000.00 in additional repossession fees and costs to pay this loan off and it was all because of BMW Financial Services negligence by NOT contacting the Executor with regard to payment being returned, by not providing status of the loan as required by the Court Order, by not providing the Estate the benefit of paying this loan in full on - -, 2015