Nationstar Mortgage Mortgage Complaint

Reverse mortgage Loan modification,collection,foreclosure

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan modification,collection,foreclosure New York

My wife and I had lived in the same house in - for 30 years. We got a reverse mortgage and we were doing fine and were very happy - until - happened from -/-/-. My house was shifted off the foundation, and - came and put tags on the windows and door that said "Do not enter-condemned". I was not allowed to enter my own home to get my jewelry and belongings out of the house.


At a certain point in time, the city tore down my house in front of me while I sat there numb. I lost good furniture, jewelry, collectibles, all I owned my whole life. My wife and I have health problems, and we were devastated and lost everything. My reverse mortgage company kept $180,000 from the claim I put in and I did get some money for my furniture. Now the reverse mortgage company is still contacting me saying I owe them money. I have NOTHING. FEMA was lame and didn't help me but with a small check. The reverse mortgage lender who is now Champion Mortgage continued to call me when I told them I wanted no more calls and they even put flood insurance on my property for which my house is gone - and says I need to get coverage, and they will cancel theirs. If you read the attached, it says this insurance covers the "dwelling"! There IS NO Dwelling!!!! I am writing to ask that you tell Champion to go to FHA as I paid for mortgage insurance, so if a borrower cannot pay - the mortgage insurance pays the lender. I am sick of these calls. They are making me older than I ever felt I was. It is now affecting my health. I called the newspapers and they won't listen either. No one seems to care. Except my loan officers who did the loan and who understands my plight. Please help me, I am begging you - because I don't know where else to turn. How can I owe money when I had the mortgage insurance that was supposed to protect me?? What was the FHA mortgage insurance or if not for a devastating loss as this where the house is GONE?! My wife is now in the hospital, I and she live with a relative and I have no idea when things will change. I have applied for low income housing but have no idea when there will be an opening. Thank you for considering my complaint. Thank you. Please see attached. - - -/-/-

Nationstar Mortgage customer in New York
Nov 11, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Nationstar MortgageComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20153/20165/20169/201612/2016050100150200250Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nationstar MortgageLoan modification,collection,foreclosure1.7%94.8%0.1%1.4%0.0%1.0%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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