TD Bank Consumer Loan Complaint

TD Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Florida

My husband signed for a car loan on -/-/15 first payment due -/-/15. He inquired by phone about a concern if the payment electronically went late. He was NEVER told he had a grace period of 10 days. His VA checks goes into his cu acct on the - of every month and so the - is fine without any change to the - of the month for an electronic payment to occur.. The representative for the finance company by phone went and changed it to the - of the month. We set an automatic payment on -/-/15 for payment the - of the month and was reassured that it would be on the - but it has changed to the - plus additional - added to the loan.We have tried to reverse charges of this and to restore to the original payment date and have called numerous times without any resolve. The representative encouraged a payment change date rather than explaining that if a payment did not reach them electronically as scheduled or payment received within the next 10 days he would not be facing a late charge, instead told him to pay - along with his monthly payment and his due date would change to the - or we could add it to his loan. He was discriminated by age and lack of financial knowledge. This representative took advantage of this and encouraged him to change the due date so that she could acquire this transaction. I called and was told a return call within 48 hrs from a supervisor and no call. I called again and was told 3-5 business days I would get a return call. Most financial companies are fair and usually give you all of the information as needed but this one was a mistake to borrow from with the intent to have scrupulous phone representatives that are conniving.