Wells Fargo Credit Card Complaint

Other fee

Wells Fargo Credit card department,

Other fee Maryland

Wells Fargo - credit card approved me a promotional offer of no interest if paid in full within 18 months. Half-way through the terms I noticed the company was not charging me equal payments but slightly lower payments to ensure that I would be required to pay the full interest amount at the end of the term. After noticing this, I put down several large payments to remove the balance. The balance was paid on time before the end of the promotional period but I was still charged the $4000.00 in interest. During a phone call to the company, the representative stated that my last payment ( $370.00 ) was partially applied to another purchase ( amount of $290.00, to a balance of $850.00 ) instead of paying off the remaining balance of the 18-month promotion ( $230.00 ). The representative said that the terms I signed up for did not state equal payments nor were they required to expend the minimal payment amount to the oldest promotional balance first. This is a predatory tactic aimed to trap the consumer. Please resolve.

Wells Fargo customer in Maryland
Oct 28, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
[email protected]
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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