Williams & Fudge, Inc Student Loan Complaint

Williams & Fudge, Inc Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged North Carolina

My name is - -. I attended The -, - - - - South Carolina from -. I had a balance of $13000.00 that was turned over to Williams and Fudge INC. collections agency. I 've been making payments to them since -/-/-, however they are not reporting my payments to the credit bureaus and they are not providing statement to me showing how my payments are applied. I 've also noticed on my account that they 've added an additional charge of $4100.00 to my account, which I find it unfair and unreasonable. I am currently serving in the - Army and my interest rate should be lowered to 6 %. The charge added to my balance seems to be close to 30 %. Please investigate and let me know your findings. I would like to see my payments applied to my balance on the loan.