Bayview Loan Servicing, LLC Mortgage Complaint

Other mortgage Settlement process and costs

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Settlement process and costs North Carolina

I am co-Owner of a house with my ex-wife. I moved from the property around -/-/- and received my divorced - ; but I am still on the loan and deed. We do not live in the house together ; but I am actively involved in all the decisions being made concerning the house. I informed Bayview Mortgage that my ex-wife and I do not talk and any documentations sent to her must be forwarded to me also. I provided my cell and current address ; due to the fact I live in another state and do not have access to any mail at the property being serviced under the loanIn the -/-/- ( around - - my ex-wife requested a modification from BayView. She was placed on a pre-modification for 3 months before the final modification could be completed. During that time I contacted Bayview several times to discuss the terms of the pre-modification and consequential the final modification with several representatives. I spoke to - - - first and provided him with my cell and current address. I requested, from - -, that Bayview forward any correspondence concerning the loan to me in addition to my ex-wife. I


told there was nothing for me to sign until the final modification ; so there was no need for me to receive a copy of the pre-modification. -/-/- I contacted Bayview to find out when the final modification would be sent so I could have an attorney review the paper work before I signed. I spoke with a representative that informed me - - was the new representative for my account. When I spoke with - - she stated the following:1. My ex-wife had received the paperwork for the final modification -/-/- but had missed the deadline. 2. Bayview was giving my ex-wife the opportunity to turn in the late paperwork and they would honor the modification ; but they had not received anything from her as of end of -. - - stated she did not see any notes on the account stating I requested a copy of the final modification be sent to me at my current -. - - stated the account did not have my current address ; but she would update the account to reflect my current -. I commented that I had been receiving the statements but could not understand why they did not have my address on file for the modification documentation. - - ; promised to send me a copy of the modification for my review and signature. Later on around -/-/- ; I went to apply for a loan and saw on my credit report that the modification had been processed. I immediately contacted Bayview to find out what happened and why I was not notified. - - was unavailable so I spoke to a representative at the company. They informed me that the final modification had been approved and they forwarded me a copy of the signed modification via email. Much to my surprise the modification had a signature on there that was NOT mine. I tried to contact - ; several times but she has not returned my calls. The signature on the modification has been forged.

Bayview Loan Servicing, LLC customer in North Carolina
Oct 25, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

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