Network Capital Funding Corporation Mortgage Complaint

Network Capital Funding Corporation Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting California

I was told that I would get a loan at 3.875 % and that they could do it. I explained at first that i had a - '' agreement on my home and was told at first that it should n't be an issue. I did n't get any calls back from - and had to call several times to talk to - -, but had to call his superior.. I had to call his boss - -, who I expressed my frustration with - not returning my call, he said that - would call me back to explain why they could n't do the loan. I never received a call. I then called his boss - - and he stated that they could n't do the loan. I asked for the guidelines and why, and received answers that did n't make sense to me. I asked to speak to his boss and he said that he was the director and there was no -one else above him that could make the decision to do the


that point i waited for a call or any information they needed, but received nothing? Thats when i called His boss -, and he proceeded to tell me they cant do the loan because of the - agreement on it. He said they had to follow guidelines and could n't do it. As far as I was concerned i signed a contract with - to get he loan done, after i disclosed that i had a - '' agreement and was told it would n't or shouldnt be an issue. I was told from - that - would call me back to better explain why they did n't want to do it. I never received that call. I was sent several loan rates from - at first, which i agreed to the - rate which we discussed as my best option and waited after the docs were singed for them to move forward with the loan. I have a good LTV and was looking for a - refinance on my home that appraised at -. Dosent the lender have to send you the reason or guidelines of why the refused to do the loan?