Regions Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Regions Bank account or service department,

Checking account Deposits and withdrawals Arkansas

This all began -/-/- when my wife of 30+ years passed away. My stepdaughter had been living with us and continued to do so until the -. Apparently, my stepdaughter had stolen blank checks from my home -/-/-. When she moved out -/-/-, I was still under much mental stress from the passing of my wife. I knew the amounts that had been deposited to my Regions Bank account and my account at another bank and what was withdrawn by me, but I did not discover the forgeries until I was contacted by the bank due to overdraft -/-/-. I contacted my local branch and found that between the - accounts over $20000.00 had been - and forged against my account. The - account has reimbursed me over - % of lost funds, however, that was a different bank. I have now been informed from Regions that I will not be reimbursed for the $ -+ that was forged on this account, due to it not being reported within 30 days of the first forgery. However, these forgeries were reported to multiple counties and cities on forgery and theft charges upon encouragement to do so by Regions Bank to ensure my losses. I followed directions from the bank officer, and then received phone call last week stating that NO funds would be reimbursed. These transactions were due to the fault of the bank, by MULTIPLE tellers and branches, and the dollar amounts and timing of check cashing were extremely suspicious, and they were still cashed without question.

Regions customer in Arkansas
Oct 20, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with explanation

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