Acceptance Solutions Group, INC Payday loan department,
Can't stop charges to bank account Ohio
Despite being set up to make payments through direct payroll, the lender continues to withdraw from my checking account. On -/-/15 after daily NUMEROUS threatening calls, and voicemails I was connected to - the manager who was able to resolve the double payment issue and credit my checking account within 1 hour. On -/-/15 the lender was paid through payroll and again withdrew from my account. Throughout the month of - I was told the payment was not received through payroll but for a specific dollar amount this could all stop/go away. On -/-/15 the amount was $180.00 to make it all go away. I said this was not a viable solution and that I had been assured by - she would personally oversee my account. Also on -/-/- I was told by - that - was not in the office but if I did not want to settle for $180.00 ( this is in addition to the - x - paid on -/-/- from payroll and withdrawal from checking ) he would have her assistant reverse the bank withdrawal. As of today I am still missing funds. Throughout this ordeal I have been lied to - - claiming to be - a supervisor on a subsequent call. - to whom I spoke with on Sat. -/-/- - she said she could not help. then on - - I was told I would be transferred to - 's assistant and that she could reverse the withdrawal from my account. I was transferred to - - she immediately dropped my call. I am not sure what the scam is but I have been harassed, lied to and insulted.
Acceptance Solutions Group, INC customer in Ohio
Oct 13, 2015
* Source: CFPB Complaint Database
Acceptance Solutions Group, INC response to complaint:
Closed with non-monetary relief
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