Amex Other Financial Service Complaint

Amex Other financial service department,

Traveler's/Cashier's checks Lost or stolen check California

Travelers Checks were bought in - from - and - ( Bank '' ) and American Express Company ( AmEx '' ), relying upon promised reimbursement within - hours of notice of lost/stolen checks. On -/-/-, I discovered $1600.00 in checks were missing. - different claim forms provided by AmEx for lost/stolen checks were submitted as directed on -/-/- and -/-/-, and repeatedly through -/-/-. On -/-/-, a third set of forms ( Travelers Cheque Refund Reimbursement Agreement and Terms & Conditions-Purchase Agreement ) sent by AmEx was returned ( by certified mail, email and fax ). There have been numerous emails, faxes, and letters, and conversations with - AmEx and - Bank agents. See Attachment - Chronology (


-/-/- that my - claims were satisfactory and would be paid within 15 business days after AmEx received the third set of forms. AmEx received those forms, modified as discussed, on -/-/- ; but they have not paid. Instead, they engaged in a modus operandi of deliberate continuing, repetitive pattern of unfair, deceptive, abusive and discriminatory practices designed to delay and defraud - similar to wide-spread reports in the news media and on the internet, affecting large numbers of buyers of AmEx services ( like Travelers ' Checks, -, -, -, - or - ), all seemingly supervised by the same agents/offices. See Attachment -. On -/-/-, - subordinate, -, telephoned to discuss the Reimbursement Agreement and Purchase Agreement. I had difficulty understanding his accent and asked him to send an email/letter specifying any problems and precise directions for remedy. No response has been received. On -/-/- I demanded Bank reimburse, as promised in -. I provided copies of the attached documents. On -/-/- and -/-/- I spoke by phone with Bank Officer - -, who reported AmEx agent - told her the problem was that the agreed-upon cross-out deletions on the forms were made with black ink pen and yellow highlighter ( as - requested ), but AmEx did not want the black ink. This difference, without substantive distinction, raised integrity issues re AmEx confirming the intended deletions of : acknowledging failure to comply ; agreeing AmEx could not stop payment on checks ; releasing AmEx from all actions, liabilities, contracts ; waiving the right to challenge authenticated signatures ; paying all AmEx costs, expenses and attorneys fees ; waiving the right to jury trial ; agreeing to jurisdiction and venue in - - County, Utah ; and waiving any claims of lack of jurisdiction and forum non conveniens. The deletions also removed a purchase agreement sought by AmEx 20 years after purchase, reciting numerous matters not originally agreed to, seeming to be extortion by supposed fiduciaries to force a new contract of adhesion. On -/-/- I spoke with - superior - -, who said that Bank would find someone higher at AmEx in the United States, not -, nor overseas, and escalate. '' On -/-/- - telephoned to say she had contacted - - at AmEx who would call me. I got a message from - and returned the call ; but -, who was in, declined it. I was told by AmEx agent - that she and - worked in the -, subordinate to - in -. Thus there was no escalation ; it all ended up full-circle back on the treadmill with -. My subsequent telephone messages to -, - and - went unanswered. I have not been reimbursed.