Wells Fargo Credit Card Complaint

Rewards

Wells Fargo Credit card department,

Rewards Oregon

I was promised a - signing bonus points which is worth $400.00 in cash when I applied Wellsfargo - - - on - - 2015. The Letter came with the card arrived said I would get points posts to my account - billing periods the date after $3000.00 qualifing net purchase posted. I made my $3000.00 spending in - and today -/-/2015 - billing periods after still no sign of my bonus points. I have called every month a few days after each closing date, and got same answer - billing periods after 3 month spending period ' which is different from it stated on the letter. Every time I called I had to speak to - representatives and repeated the same story over and over. Call center CSR had no authotity to offer any help and said just wait or write to executive office. I am done with waiting, here is my complain!

Wells Fargo customer in Oregon
Oct 10, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints12/20112/20124/20125/20127/201211/20121/20132/20135/20138/20139/201310/201311/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20142/20154/20155/20156/20157/20159/201510/201511/2015012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoRewards75.5%12.2%2.0%10.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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