MOHELA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer

MOHELA Student loan department,

Non-federal student loan Dealing with my lender or servicer New York

My loan was serviced by - - and transferred to Mohela in - 2015. My history of loan shows shocking info such as eight and five months period where my balance does not change despite a faithful monthly payments! - has been ignoring my requests.

MOHELA customer in New York
Oct 07, 2015

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

Consumer disputes how MOHELA handled their complaint

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How MOHELA handles Dealing with my lender or servicer complaints

Created with Highcharts 4.2.3MOHELAComplaint HistoryComplaints1/20144/20145/20148/201410/20141/20152/20153/20155/20156/20157/20159/201510/201512/20152/20164/20165/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MOHELADealing with my lender or servicer97.2%2.8%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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