LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

Other mortgage Loan servicing, payments, escrow account North Carolina

We refinanced our mortgage with Loan Depot. At closing they collected - for the -/-/- property taxes. However, this a non-escrow refinance. They claimed that they must collect this outstanding tax to do the closing. Closing on -/-/-. Taxes first due -/-/- and there is no penalty until after -/-/-. I recently call my tax office after I received the tax bill and it was for the full amount. They have no records of having any funds being applied to this account. I called servicing department who referred me to the Loan Depot Escrow Department and they sent me back to the servicing department. I spoke to a manager and they claim it was sent -/-/-. I contacted the mortgage officer and he inquired with servicing department. After 5 days I recontacted him and he reiterated he reached out to the servicing department. Three more days past and I get an email from yet another Loan Depot department-Customer Care. They claim it was sent out on or about -/-/- '' .. That was closing day. On or about means they are not sure. They say if - County, NC tax office has not received it I should contact the mortgage servicing officer. It is like a shell game. I do not see how one collects tax money before it is due and on a non-escrow account. They have no right to hold the money and ca n't explain where it is.