The CMI Group, Inc. Debt Collection Complaint

The CMI Group, Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Tennessee

On -/-/15 I contacted - to ask about getting my services lowered because my special '' was running out in - 2015. - was unable to get the service lowered to my previous bill amount. I discussed with the agent and was told that my billing cycle ended -/-/2015. I paid my bill in full through -/-/2015 and advised that I would like to have my services disconnect on -/-/2015. The agent was very nice and advised that on -/-/15 I would no longer have - service. They also advised that I could take all of my equipment to local - store to mail back at no charge. On -/-/2015 I came home from work and my services were turned off, just as I discussed. On -/-/2015 I took all the equipment to the UPS store ( attached receipt from - store and attached email confirmation from - ) and mail back to -. This completed my business with -. On -/-/2015 I received


-/-/2015, she then advised she would have to transfer me to someone else. The - agent advise me that the charges were for -/-/2015. I advised that I paid my bill in full when I called on -/-/2015 to disconnect my service on -/-/2015. The agent then advised me that they could see where I called in on -/-/15 and paid my bill, but the agent at the time should not have told me that I paid in full. I continued to dispute the charges. The agent transferred me again. The - agent advised me that - had since gotten a new billing system and that some of statements were incorrect and that it looked like I had been billed twice for what I had paid on -/-/2015. They then transferred me again so that someone could clear the charges. The - agent advised me that I owed the $190.00 and they could not clear it. I continued to dispute the charges. The agent advised that my account was still active, when I ask how and explained that I did n't even have any equipment she said they never received my equipment back in the mail. I gave her my reference number from the - store and she could not find it. I waited on hold for a supervisor '' to speak with. The supervisor was very rude and explained to me that I just needed to pay the bill or get turned over to their collection agency and have a bad mark on my credit. I currently have a - credit score and take pride in paying my bills on time. I do not appreciate being threatened. After - min with nothing resolved I hung up.