First National Bank of Omaha Credit Card Complaint

Other

First National Bank of Omaha Credit card department,

Massachusetts

This complaint is in regards to my First Bankcard Account through Omaha Bank. I make automatic monthly payments through my bank electronically. - - I was notified that my account was closed by the grantor for late payments and being over my balance. I made payments every month, however due to the company 's billing cycle dates they recieved one paymetn 2 days early making it look like I made2 payments in one month and none the next. I was assessed late payment charges and interest which brought my balance over my limit. I called the bank and called to their attention the fact that I made payments every month with one month being 2 days early and requested them to have the account reinstated since I HAD NO LATE PAYMENTS. I got no satisfaction. This has damaged my credit rating because it is reporting a late payment and that the grantor closed the account making it drop - points. I requested that my account be reinstated and the reporting to the credit agency to be corrected which the bank is refusing to do.

First National Bank of Omaha customer in Massachusetts
Oct 06, 2015

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with explanation

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