Resurgent Capital Services L.P. Debt Collection Complaint

Resurgent Capital Services L.P. Debt collection department,

Mortgage Cont'd attempts collect debt not owed Debt was paid Kentucky

Resurgent obtained the right to collect on our mortgage. On - -, Resurgent agreed to release the lien within 30 days after we sent them $5700.00. They have not released the lien. On - -, they said that I had to pay them by - -, or the deal was off and I would have to renegotiate '' with them. When I tried to explain that the cashiers check had to come from Florida and be mailed to them, their representative, -, raised her voice and harshly let me know that was the final word. I told her that I would get the check to her as soon as I received a letter committing that the payment was payment in full and the lien would be released within 30 days of receipt. On the -, we had received nothing. We called every day and were continually assured by both - and her supervisor -, that the


the - of -, I received the letter from them which bore the date of - -. The letter had been franked on the - and accepted by the post office on - -. I think the letter was backdated and they intended for me to get the letter after the - so they would have an excuse to demand more money. Alternatively, if I had been foolish enough to send the check without their written commitment to accept it as payment in full and release the lien, they could have demanded more money. The letter states that the paperwork will be sent to me but Kentucky law states that original paperwork has to be sent directly to the county clerk 's office, with copies to me within 30 days. I did not know that at the time, but I do not think I am responsible for telling them their legal obligations. I called them several times today trying to straighten this out. - was surprised today when I told her that Kentucky required the original paperwork be sent to the Clerk. - finally told me she would look into it and told me she would call. I waited 15 minutes past the time she said she would call and then called her. She was at lunch. Her supervisor has been in a meeting '' all day. This is typical of the way this company operates. Tomorrow I will send them a copy of applicable Kentucky law along with mailing and contact information for the - County clerk here in Kentucky. Please incentivize them to end their coffee break and do their jobs.