Wells Fargo Credit Card Complaint

Other fee

Wells Fargo Credit card department,

Other fee California

Our small business signed up for a business bank account. With it, came a credit card for no additional fee '' as quoted by our Wells Fargo Banker. A year later, the card gets hit with a $50.00 Rewards Membership Fee, a program to which we never opted in. After discussing with a representative, the program auto-renews every year without notice, and requires that the account holder call and opt-out of the program to avoid a $50.00 annual membership fee. This is just an example of the deceiving practices still used by banks and credit card bureaus. Luckily no money was ever spent on the card, so we noticed this, but applying the automatic renewal charges like this to a business card is sneaky and an easy way for banks to collect additional revenue. The bank removed this charge as a courtesy '' but did n't view this as it 's responsibility.

Wells Fargo customer in California
Sep 29, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20128/20129/201210/201212/20121/20132/20133/20136/20137/20138/20139/201310/201311/201312/20132/20143/20144/20145/20146/20148/201411/20142/20153/20154/20155/20158/20159/201510/201512/20151/20162/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoOther fee1.4%46.4%26.1%10.1%8.7%7.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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