Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Other mortgage Settlement process and costs Massachusetts

We have been working through a short sale since late - and just found out TODAY that the seller has - loans ( the seller 's realtor has been horrible communicating with us ). The seller has short sale approval and we already went through negotiation with the bank. We were told we would close on or before - and sold our house with a closing date right after that. We are now 3 weeks from when we are supposed to close and just heard that - - - approved the short sale, but now we are still waiting on Residential Credit Solutions. We need the approval letters ( now 10 weeks later ) to finalize our mortgage and to ensure my family - with a - and - year old - are not homeless leading into the winter months of Massachusetts. What can I do to escalate this at Residential Credit Solutions so we know where we stand and next steps?