U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Application, originator, mortgage broker Colorado

I refinanced my mortgage loan from US Bank through - -. I was told that I should receive a check for approx. $700.00 - $800.00. I eventually received a check for $200.00. I have tried 3 times to try to resolve, US Bank treated me horrible. On the - time the gentleman from - - conferenced called with me it took a hour and approx 15 minutes did not get anywhere at all. I am told that I should have received $270.00 times - plus the - making a total of $750.00. It seemed when explained by - - US Bank did n't want to understand him at all, totally frustrated when it was completing explained in simple math and simple english. - the rep we were talking to seemed not very versed in mortgage lingo. He talked circles and ignored the direct question that was asked a number of times, way more then should have been. He then towards the end of the call says he could n't help any further and i got back what I needed to get back. Then he proceeds to tell us - still on conference call ) that I would have to contact


number in fact it was want I guessed it would be all over again with customer service so i decided to ask for the pay off dept to discuss my problem and according to her she like says ca n't get ahold of pay off then do not have direct lines, phones for customer 's to talk to them. Then i asked what the - digit ext was and she told me its a branch pay off to get the verbal pay off COMPLETELY WENT CIRCLES!!!!! I would like the rest of my money returned to me ASAP as I 'm in need more then the - dollar bank is. Here are the phones number and extensions that were given to me. US Bank - - no transfer when i used this - customer service/pay off dept ext. - ( not an extension ) - ext -. The gentlemen in which we spoke to his name is -? his direct line -. He stated he was a supervisor? I have a check for - the remaining is -. I was told this amount was taken out twice, in pay off then taken out of the refund escrow. Thank you