Wells Fargo Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

Wells Fargo Bank account or service department,

Other bank product/service Deposits and withdrawals Florida

My name is - -. Yesterday - -, 2015. I went inside of Wells Fargo Bank on - - and - - in -, Fl -. My reason for visiting the bank was to get another bank card. My old one was cancelled due to misused. I was told from - of the customer rep. When visited a month ago or so.. That I had to wait thirty day 's. Keep my account clear. Before I can get another card. It 's now pass those thirty days. - - who was helping me was not able to help nor give me a temporary card because she was told by her supervisor -. The same reason the guy rep told me. Not even to bother looking further into that it 's been pass thirty days etc.. Well once I got home I called Wells Fargo - - number to find out why that bank would n't give me a card and to see if they could send it to me. I was told to go back into that same branch and ask to speak to a supervisor. Because they could n't understand as well why they could n't give me another


and told me that I was n't gone be able to get a temporary card not today. That she will give - my information to try again and give me a call back. I never received that called back. I called the - - again.. To see what else can I do. And they told me to try another branch which I did. The on off of - - and - - -, fl I was in and out in - minutes.. No problem whatsoever! And the lady who helped me said she did n't know why they could n't help me and even ask me what bank that was. I was not pleased at all nor did I appreciate the nonchalant attitude of the supervisor at that branch.

Wells Fargo customer in Florida
Sep 24, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20160100255075Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoDeposits and withdrawals1.2%68.0%16.2%6.8%1.4%6.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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