Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My original mortgage account with - was transferred to Seneca in -/-/-. -/-/2015, I received a call from Seneca demand payment, up until this point I have no knowledge of this since I did not receive any notice from -. I immediately contact - and for the next couple weeks I had called - repeatedly trying to get the transfer letter so I know whom, account #, and where to pay. They finally emailed me the letter on - -, 2015 ( I have the original email from - ). Since I did n't know the account number and where to send payment ; I continued to pay the original mortgage holder for the month of -/-/-. For -/-/- payment, I send to Seneca and on - - they rejected the payment ; they said because I was two months behind and they immediately reported me to credit bureau for 60days late ( even late payment occurred on the - of the month ). I discovered this a fews days later so I immediately contact - and have them do research to see why the payments did n't get transfer to Seneca. While waiting for the result, I did n't


since my bank statements shown that it was debit from my account for the months of -/-/- and - -. On - - my bank told me that the checks for - and - had not been cash so they going to void it and put the funds back on my checking account ( I also have this proof from my bank ). I do n't know why - did n't accept the checks and did n't forward - and -/-/- payments to Seneca. The bottom line is I have made payments on time during this whole transition and now I get penalize from Seneca for - mistake. I submit these information to Seneca, emailed them the original email that I got from -, the - bank statements and the bank credit that my bank refund back on my account. I had spoke to several customer representative at Seneca and one supervisor. So far they refused to extract the late payments report to the credit bureau. My account number with Seneca is -. Please help me to correct this mistake and make it right.