AES/PHEAA Student Loan Complaint

Non-federal student loan Can't repay my loan

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Oregon

After being injured - on the job, I went back to school and my mom co-signed on private student loans - - - - - - - -. I had no problem paying the monthly bills until my mom died last year, 2014. I wrote to AES/NCT repeatedly, contacted the original lender, -, paid every amount third party collection agencies, such as -, -, asked. AES/NCT refused to extend a reduced payment plan that enabled me to pay my rent, bills, buy food, and pay AES. They said NCT refused ; however, when asked, AES said NCT does not hold the original loans, they do. They referred to NCT as the lender. I contacted - - ( CEO ) of AES and - - ( CEO ) of -. So far, AES/NCT is refusing to deal with - ( even though I have given my permission to speak with their Liaison ). They did not have a third party collection agency contact me about loan sequence - and it went into default. I am not employed. I am a - candidate just months away from completing my dissertation and they will not work with me and let me pay what I can afford. I am - years old and so far, have been able to keep everything current until now. Because of the default, I can no longer get a - loan to complete my degree and AES/NCT keep giving me the runaround but will not reduce payments to what I can afford.

AES/PHEAA customer in Oregon
Sep 21, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

Consumer disputes how AES/PHEAA handled their complaint

Created with Highcharts 4.2.3AES/PHEAAComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/201610/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AES/PHEAACan't repay my loan93.2%4.7%2.1%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCan't repay my loan0.4%88.5%4.8%5.2%1.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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