TD Bank Credit Card Complaint

TD Bank Credit card department,

Billing disputes California

For several weeks, I tried calling TARGET 'S number listed on the credit card bill to talk to someone but kept getting disconnected. How is a consumer supposed to communicate with their credit card company if the number is not valid? I got through once, was transferred and spoke to a person named - about not receiving my credit card that i signed up for, and that bills went to my OLD address. I told - that I wanted help with some of the fees as i have not even received my credit card and i accrued a couple of months worth of late fees. - told me her supervisor would call me within 24 hours but she never did. Meanwhile, while i was waiting to hear from Target 's management, I made a payment of $40.00 ( the total bill was $100.00 ) to avoid another month 's late fee but the company added another month 's worth of late fees, while I was waiting to hear from the supervisor. I kept trying to call the number on the credit card bill to talk to someone but could n't get through, again. So i decided to write a certified


said, I made a case study for you and a manager will contact you in 24 hours, '' but AGAIN NOONE CONTACTED ME. It 's been around 4 months now, I still have n't received my credit card, accrued 3 month 's worth of late fees and charges, and no manager has contacted me when on - occasions, i was promised that a supervisor would call me. What kind of customer service is this?! In summary my complaint is as follows:1. Lines of communication between Target and consumer is unacceptable. The - - number on their credit card bills DISCONNECT you when you press - '' to speak to a representative. A. On - occasions I was promised that a supervisor '' would call me within 24 hours to discuss my predicament but never heard from a supervisor, empty promises and lies. B. I sent a certified mail to the CEO but never heard from anyone at corporate office. 2. Never received my credit card in 5 months since i signed up to open the account. A. After speaking to - who said i should have the credit card renumbered ( in case it 's stolen ), she transferred me to a different department, but while waiting on hold, I was disconnected, again! -. A bill was $100.00 so i made a $40.00 payment to avoid other late charges/fees, but they still added another $35.00 late fee, WHILE I WAS WAITING FOR A PHONE CALL FROM A MANAGER TO DISCUSS MY CASE. All in all, I feel NEGLECTED by Target 's management team. I tried to resolve my $90.00 worth of late charges/fees with the corporation by sending a CERTIFIED MAIL and waiting for a supervisor to call me back but noone from management has tried to contact me. This is unacceptable and I want people to know about their terrible business practices. And i want the $90.00 worth of fees removed, along with some penalty for the company. I will never shop at Target again.