PayPal Credit Card Complaint

PayPal Credit card department,

Florida

On -/-/15, I requested a funds transfer from my - account to my PayPal account. On -/-/15, it was finally processed, but it hit my PayPal Credit '' account, which is through - Bank. I sent an email to PayPal on -/-/15 and on -/-/15, while also following up with a phone call later in the afternoon. I was advised my refund would be sent out no later than -/-/15. I questioned that and was told it was the company 's policy. Having worked in credit prior, I knew that was n't correct or legal. I sent a - email right after the phone call advising them of Federal Statute : Title 12, Chapter II, Subchapter A, Part 226, Subpart B - 226.11 Treatment of credit balances ; account termination. ( a ) Credit balances. When a credit balance in excess of $1.00 is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums,


from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number. On -/-/15, I sent an email through - Bank 's website and was advised someone would be in touch within - hours. I have not heard from - Bank personnel ... and now PayPal is not responding to my -, direct messages, or emails. I also sent emails on -/-/15 and -/-/15 with no response. Whatever the penalty is for violating the statute, I want it applied to either PayPal, - Bank, or both.