Wells Fargo Debt Collection Complaint

Wells Fargo Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Maryland

After defaulting on a home improvement loan from WellsFargo ( WF ), I entered into debt collection - - - - - - - - - -. It was arranged to deduct $ -/month from my checking to pay the - $5000.00 remainding balance. As of - 2015, I finished paying the debt with a remaining balance of $210.00. However, -, for some reason, deducted $400.00 from me in - and -. After discovering the deductions, I called - in late - to ask what was happening. On the initial call, they claimed not to know. On subsequent calls, they noted an error and stated they were in touch with WF and would resolve the issue. At this time, I was still getting bills '' from WF, stating my balance was at - $800.00, indicating to me, the balance was paid and sent to WF. Come -/-/- I still had not had the issue resolved -. I spoke with managers - - and - - on numerous occasions to be told the issue


bill '' saying I owed $78.00 for lawyer fees and the prior - $800.00 was gone due to adjustment payments ''. I contacted WF directly to ask what was happening. WF claimed they were in contact -, and the amount was ACTUALLY $1200.00 THEY DEDUCTED FROM ME. WF also claimed they sent the money back -. I emailed and called - with this information and got this in return from - - - I was able to talk to Wells Fargo Bank this afternoon. They asked that you communicate directly with them and for me to direct you to their office. They again gave me - to give to you and they asked that you call them directly. I was also advised that they did not send any money back to our office. I am unsure where that part of the communication is coming from. Unfortunately this is all the information that I have. I hope you are able to speak to someone at Wells Fargo Bank that will be able to help you in regard to this matter. Thank you. Since that email, sent on - -, I 've mainly been in contact with WF, but they are currently not being too responsive. When I called - -, they claimed they were still checking their accounts for the money and a resolution.