Wells Fargo Credit Card Complaint

Late fee

Wells Fargo Credit card department,

Late fee Maryland

Wells Fargo never sent a bill for my $31.00 payment for - 2015. I looked for it. It never came. I moved and sent my new address to them on the other wells fargo bill that i had. They sent me a bill for the $31.00 and - charge and a $25.00 late fee. It was due - -. I called - -, spoke to a lady named - and told her how they never sent a bill then - billed and gave a late fee. She said just send $63.00 today and i will remove late fee. I gave my bank card numbers. It was paid. In - Wells Fargo sent me a new bill for $92.00 with a $35.00 late fee and past due amount of $21.00. I called and a man from Wells Fargo told me that she made a mistake, the late fee gets deducted from the total amount and that i owe $92.00. I told him thats not fair, they never sent me a bill and almost $100.00 for the month is a lot to pay for a bill thats only $900.00 .He says well you can send - now and the other before the -. I sent $40.00 at that time. They sent me a note asking for $25.00 more. I sent a check for $25.00. They sent a new bill for $100.00 charging a past due amount of $52.00 and a $35.00 late fee. I called the service says i owe $83.00 by - -. I feel the late fees are unfair. why didnt they say the right amount in the last letter? What happened to - bill? I should not have been charged late fees. All of this is on my credit report also. These increases and late fees are unfair. Can you help? Thank You -

Wells Fargo customer in Maryland
Aug 29, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20158/20159/201512/20151/20162/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoLate fee25.3%49.5%2.6%21.1%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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