Wells Fargo Money Transfers Complaint

Wells Fargo Money transfers department,

Domestic (US) money transfer Other transaction issues Georgia

Dear - -, I spoke with - - from Wells Fargo - on -/-/15 in regards to a missing wire transfer that I have yet to receive or returned back to my original - account. He said that he would open back up a ticket to have the Wells Fargo - research team investigate further into the funds that I am still missing. He also asked if I could forward you a copy of any information that I have that would aid in this process. With that said, I have attached a screen shot copy of the Record of my Wire Transfer, as well as the Federal Reference Number of the wire transfer which is -. Please keep in mind that the letter - could be a zero in the Federal Reference Number but either way, both - Bank as well as the regular Wells Fargo Bank, were both able to show that the funds were wired to Wells Fargo -. To bring you up to speed, I wired $2900.00 from my - Bank account to my Wells Fargo Bank CHECKING account on -/-/15 at - EST, or so I thought. When I did not see the money in my


a problem because the receiving bank will see that it went to a credit card and will just need to reject it. I was told that it would be back into my - bank account in two business days. Well - -, it 's been two weeks and I still have not received my transfer money, nor does your bank seem to know where it is either. I spoke with a personal banker at Wells Fargo Bank by the name of - - ( - ) more than a week ago about the missing wire transfer. He told me as instructed by someone from Wells Fargo - or Wells Fargo Bank, to get the federal reference number and call -. I did as instructed and spoke to a representative by the name of - on -/-/15 at -. He was able to use the the Federal Reference number to see that the $2900.00 did in fact go to Wells Fargo - and that I would have to call them to rectify the matter. I did as instructed and spoke to - representative -, who transferred me to Team Lead - -, who transferred me to Manager - -. All of whom were not able to do anything as far as locating my missing wire transfer. They said there screen would only let them look into the matter so far but that the Wells Fargo - research team was looking into it. Feeling very frustated to my surprise, I finally received a call from - - who said they will reopen the research with the evidence that I have just presented you. 1. A screen shot of my wire transaction sent to Wells Fargo - card ending in -. 2. ) The Federal Reference number that shows where the money went. 3. ) The wire identifier number from my wire transfer receipt which is -. 4. ) The transaction number which is -. 5. ) The Routing/ABA Number which was -. 6. ) The account number that it was sent to which is -. 7. ) The day the wire was created which was on -/-/15 but it officially went out the next business day which was -/-/15 in the amount of $2900.00. In closing, I am highly frustrated that a bank as large a Wells Fargo and as long as they have been around, can not find funds from a simple wire transfer. Whether it 's Wells Fargo Bank or Wells Fargo -, to me it 's still under the Wells Fargo umbrella and I 'm highly disappointed with the company as a whole. I do n't know how you all communicate with each other but I need this situation resolved.