U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

VA mortgage Loan modification,collection,foreclosure California

I applied for modification with my lender with the understanding that I am working with -. I got denied because of my income according to them. I wanted to further work on it but it was too late for me to do so because my eligibility with - was over. I applied again letting them know about my eligibility with -. All the while they said it is notated in my account. I got approved although my income was still the same with $49.00 less than what I was paying when I got behind. According to US Bank my approval has nothing to do with -. I have been in contact with - about the situation. They have been sending messages to US Bank to send them the documents they need to move forward with my eligibility. I have been contacting my lender as well but it looks like the right hand is not talking to the left hand and most of them do not know about - and what I 'm talking about. Some who know would transfer me to default resolution dept. and I left her messages but nothing has happened and would not return my call either. I need to respond to US Bank about my modification and pay my first trial payment on the - of - which I can not afford. My eligibility with - is expiring in - - also. It 's been more than 2 weeks but nobody is able to help me from US Bank about the documents that - needs. I call them everyday talking to different people with different statement about this matter. If they can only evaluate my modification with the help of - and still ca n't afford the payment then I will quit asking for help.