Citibank Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Texas

On - -, 2014 I received a letter stating to settle my account with Citibank so I contacted them on - -, 2014 to settle my account for the amount in the settlement. The agent I talked with talked in circles and offered me a deal to pay $88.00 short and she would lower my payment. I wanted to just get from under this debt, since my alimony money was n't being paid to help me out financially. They took the $4000.00 leaving me to be responsible for the rest of the debt. I contacted Citibank on - -, 2014 and explained what happened to see if I could pay the additional $88.00 to clear this debt and they said no because I declined to settle the debt. I contacted Citibank again on - -, 2014 and talked to the risk department and was told again they could not honor this settlement and now I 'm being sent letters stating I owe over $5000.00 again!

Citibank customer in Texas
Aug 06, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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