Wells Fargo Credit Card Complaint

Other fee

Wells Fargo Credit card department,

Other fee Oregon

I bought a bed using an interest - credit card. I had used the card for purchases in the past, but paid them off after realizing I had been mixing up my cards ( statements attached for -/-/- ). In -/-/-, I used an -, forgetting this card was still linked to my - account. Realizing my error, I paid off the uber charges immediately. The charges did n't fall off the account, despite payments made. I made several payments, but was charged an interest fee ( -/-/- and -/-/- Statement attached ). I contacted the bank ( Wells Fargo National Bank ) and was told I needed to make all payments within a - day window, so payments made before that window are ignored. I spoke with an employee and a supervisor.

Wells Fargo customer in Oregon
Aug 04, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20128/20129/201210/201212/20121/20132/20133/20136/20137/20138/20139/201310/201311/201312/20132/20143/20144/20145/20146/20148/201411/20142/20153/20154/20155/20158/20159/201510/201512/20151/20162/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoOther fee1.4%46.4%26.1%10.1%8.7%7.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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