Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

Seneca Mortgage Servicing has been repeatedly using our principal reduction payments as future payments and taking the interest when all money should be applied to principal reduction. Our account has been notated to show that ALL ADDITIONAL funds received in excess of the required monthly payment are to go to principal reduction only. Each time I have to contact them to reverse their change to our account and have the money applied as principal reduction as directed. This happened in -, -, - 2015. They appear to be trying to take the interest by posting the principal reductions as future payments and hope that I do n't catch them. On the attachment to this complaint : - - I made a $2000.00 ( $220.00 additional principal ) payment, then the next day I made a principal only payment of $50000.00. Seneca reversed the - principal payment and tried to make it a future payment. I had to contact them to reverse their future payment and apply the full - to principal reduction only. On - - I made a $4500.00 payment. This was the - payment ( $1700.00 ) with an additional $2700.00 principal reduction. Instead of applying the $2700.00


only payment on their website for $3100.00 and I planned to make the - Payment in -, as allowed per our contract. Seneca AGAIN REVERSED my - - principal only payment and applied it to the - payment. Since it was close to - I did n't bother contacting them to reverse it. On - -, instead of the planned - payment, I went through Seneca 's website and made another $2300.00 Principal Only payment ( I said $0.00 for the regular payment and $2300.00 as principal reduction only ). Then, on - -, without notice, Seneca reversed my - -, $2300.00 principal only payment and applied it to the - payment and took the interest, and made my next payment for -. It is not yet -, and they posted my - - Principal reduction only payment as a regular - payment and took the interest. I contacted them again to reverse that and put it back into principal reduction only. I have not yet heard back from them. In addition to Seneca reversing my principal only payments, they are taking interest based on the amortization chart and not calculating the interest taken as simple interest, which is in violation of the mortgage contract. I am making large payments, yet they continue to charge interest in excess of what is due. My principal reduction payment is just that, PRINCIPAL REDUCTION. This has happened numerous times. I requested that they reverse the change and make it back to a principal reduction payment as I intended. Each and every time I submit principal reduction payments, they try to post them as regular payments and take the interest for the next month out. Seneca Mortgage Service is acting fraudulently in that they take the payment through their website as principal reduction only, '' then later when the consumer is n't looking '' reverse the principal reduction and make it a regular payment and take the interest. Please help me make it clear to Seneca that payments in excess of the regular payments are for PRINCIPAL REDUCTION ONLY. Thank you.