Wells Fargo Credit Card Complaint

Rewards

Wells Fargo Credit card department,

Rewards Illinois

I applied for a wells fargo propel card on - - 2015. I had to spend - in 3 months to receive - bonus points. I completed my required spending in -/-/- and my bonus points were shown as pending to post - -. I also called -/-/- to ask when they would post - i was told - -. They did n't post and i called back - - - the lady said they would post - -. I verified on the website that it was now changed to - -. I called in - - when they did n't post and was told they would post - -. My complaint is that they are not posting in the time their fine print said, as well as they would not return phone calls as promised ( i spent over 3 hours on the phone through 6 phone calls all pertaining to this ). In addition, my points have still not posted even though i held up my part of the agreement - wells fargo is not holding up their agreement in their fine print under the promo i signed up for.

Wells Fargo customer in Illinois
Jul 24, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints12/20112/20124/20125/20127/201211/20121/20132/20135/20138/20139/201310/201311/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20142/20154/20155/20156/20157/20159/201510/201511/2015012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoRewards75.5%12.2%2.0%10.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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