Enhanced Recovery Company, LLC Debt Collection Complaint

Enhanced Recovery Company, LLC Debt collection department,

Other (phone, health club, etc.) Communication tactics Frequent or repeated calls Georgia

I have a - bill currently in dispute. I filed a complaint with the FCC over their fraudulent billing practices - they had me on a plan that was supposed to last a year, but they dropped me off the plan at 6 months, and then when I called to complain, they fixed the bill. But the next month they overcharged me. And I called to complain. So they fixed the bill. And then the next month they overcharged me again. So they fixed the bill, but I dropped the service. So I paid off the bill online - or so I thought. Because that last bill that they said they were going to fix - well, they did n't fix it. I dropped the service immediately after the said they were going to fix it, and instead of actually fixing it, they just left it at the wrong price. So I paid off the bill ( I do e-billing, so I never got a paper bill ) - but, oh, I paid too little. Because they did n't fix the amount like they were supposed to. Fast forward to today. ERC has never called me. They have never sent


never received a telephone call from ERC. NOT ONCE. I called ERC, and they told me that I owe - $44.00. I had a discussion with them that the debt was submitted to them fraudulently, and they said they could send it into dispute. But I had already filed a complaint with the FCC over their billing. And it 's still under investigation. '' Probably because - 's poor customer service and billing procedures are so shoddy that it 's legendary. There 's probably a whole department at the FCC that JUST DEALS WITH - COMPLAINTS. So, I talked about it with the rep some more. She explained the processes and essentially, if - does n't remove the debt from their rolls, they 'll keep calling - my parents, apparently, despite their number never having ever been on anything - related, and despite the fact that I 've had this same cell phone number since 2008 ) and trying to collect the debt. So I said, That 's just more trouble than it 's worth. I 'll just pay the amount. '' And she said, Okay, there 'll be a $15.00 convenience fee for paying your bill over the phone. Very long story short, ERC has been:1. Harassing people who have NOTHING TO DO WITH THIS ACCOUNT2. Charging people an exorbitant fee to pay their bill. Thank you for your time.