JPMorgan Chase Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

JPMorgan Chase Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Washington

In -/-/- we received an offer of settlement from Chase for the amount of $33000.00 to settle in full our second mortgage on our house. At this time we were in mediation with Chase for our - mortgage and chose to let the offer that ended in - lapse. On advice from our attorney, we sent this offer to the Washington State Attorney General because the form looked like a teaser - it used the words we may be able to release any Chase-held liens. '' In -/-/- we received an offer of settlement from Chase for the amount of $28000.00 to settle in full our - mortgage on our home. We were still in mediation with Chase on our first mortgage and chose to let the offer that ended in - lapse. During our second mediation hearing in -/-/-, after - years of trying to get a modification, Chase told us that our pooling and servicing agreement did not allow for any modifications. The same day that we learned that we would not be eligible


the new amount of $55000.00. I asked that the offer be e-mailed to me and I never received an e-mail. On - - I received a phone call from Chase. I was told that the offer for $55000.00 was good until - - and any subsequent offer would be for more money. We are trying to retain our house. Chase is pushing us down a foreclosure path that is both unethical and disturbing. Why does the settlement offer nearly double when I contact Chase to try and settle? My house has not gone up in value that much between - and - of this year.

JPMorgan Chase customer in Washington
Jul 20, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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