M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Maine

Found RV ( motorhome ) on - interested in purchasing. Contact seller. Seller sends e-mail back with requested info. Seller indicated transaction to take place via - motors. I receive invoice and am told to call - - number on invoice for wire instructions. I wire $7800.00 from my account at - - - to EBPA '' account held at - and - - - Payment confirmation and shipping information received from - - '' When the motorhome did not show up as indicated I called


they did not have that invoice on file and there was no such tracking # in their system. I immediately hand up and contact my wire and initiate a wire recall due to fraud ''. M & T bank is notified on -/-/- & -/-/-. I was told to call on -/-/- for status. - had rec 'd no response from M & T. Called again on - told same thing. Decided I was not going to wait and that I would start contacting M & T directly. Was finally able to get an online teller @ M & T to convey the fraudulent activity to their Sec. Ops Dept. ( They would not speak w/ me directly as I was not their account holder. Told her that I had contacted Banking Commisssion ( which I had ) & that I was quite confident SOMEONE in their security dept would want to know that there bank was being used to perpetuate FRAUD & LARCENY. At that point she put me on hold for quite a while and then came back and took my information. I gave her the $ amount, the recipient Name and account number. I was put on hold again for a lengthy time. When she returned she indicated that although she could not divulge any details to me that the account had been flagged as being used for fraudulent activity and a HOLD was placed on it. Further I was told to PUSH the issue '' with my bank and that my bank ( - ) must submit a Hold Harmless Agreement. ( Having worked in banking for many years I then used M & Ts automated system along with the recipients info that I DID HAVE and did a Check Verification '' for the amount of $7800.00. The system DID indicate the account was still with M & T and their were funds available to cover a $7800.00 check. This was on -/-/15 at approximately - -. ) I then contacted - again, spoke with - in the Escalated wire services dept. ) who indicated to me exactly when the SWIFT requests were sent to M & T and specifically what they said. Both indicated to return the money as it was fraudulent activity. She also stated that - would not just send out the HH agrmt that M & T must request it via responding to the - requests. I then phoned M & T to state they must request HH agrmt request via original - request sent to them either on -/-/- or -/-/-. She then consults someone from our lawyer room '' and was told they did not know what a SWIFT request was and they they would only respond to a Service Request ''. During the time I was doing this a message was sent to my local - branch stating account holder no longer with bank, sender to contact them directly ''. The next morning my local branch rep called to tell me the response. I told her I had personally been in touch w/ M & T the day before and was told the account was put on hold. I also told her that this response was unacceptable and that I wanted to be contacted by someone from - 's wire department that had authority to take some action. I hung up with her and then used M & T 's automated system again, ( -/-/15 @ - a.m. ) and did another 'check verification ' for $7800.00. System indicates there are funds to cover that amount. I never heard back from anyone at -, as requested. I also did it again just now on - @ -.