Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

To whom it may concern, I disputed more than - times on the phone regarding your request HO-6 insurance and escalated the insurance coverage certificate that I provided but your insurance team and servicing keep ping pong the issue each other and ignoring my proof insurance documents that the original mortgage company already accepted. My insurance agent told me that should cover the mortgage lender requirement based on the - guide line. It covers Walls-In and I do n't have any improvements in the house so the current insurance certificate should be good enough as attached. I discussed - ( loan servicing manager ), - ( insurance supervisor ), - ... but they just sent me letter saying that they will purchase the expensive insurance $730.00 and will pass it to me which is not fair and very frustrated. I also have - more investment houses in the same complex ( - HOA ) with other lenders such as - -, - - -, - - but they never complained the HOA insurance certificate and never request HO-6 to me since this is a investment rental house. HO-6 insurance is for the primary resident homeowner not for investment homeowner according to the insurance agent. Please contact my insurance agent at - any further question. If you have any question, please email me at -- or call me at -.