Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Settlement process and costs North Carolina

We put our house on the market - - 2014 for $ - within a week we were told greentree wanted $ -. we signed all the paperwork. we submitted everything as it was given to us within - hours.We received a letter dated - - stating you can not be involved in an account modification and a short sale where an offer has been submitted, accepted, accepted, approved and is pending closing, or a deed- in - lieu where the deed has been executed and the related documents are being finalised '' greentree repeated this- times in the letter. I think a reasonable person has an expectation of a closing being imminent. The closing was set by our lawyer for - -. - kept asking information which had been submitted. They never asked for an appraisal until -/-/-. They did not allow a closing until - -. I believe they do not act professionally or with the custom in mind. I truly believe they just did not care about performing their duties in a professional and prompt manner. I had a contact person but when I kept calling they transferred me to a line that was an answering machine. no one ever returned my calls. I expected my credit to drop, but what is hurting me now is that they are showing late payments, which if they did there job promply and professionally we would have closed by - - 2014.