Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

We had our mortgage thru - - - and was paying $1900.00 on -/-/- our new statement went to $1600.00. In -/-/- our mortgage was sold to Seneca Mortgage Servicing and payment remained the same $1600.00 until -/-/- we received a letter from Seneca Mortgage Servicing stating as of -/-/- or payment was going to increase to $2200.00, unless we paid a shortage of $4000.00 plus add PMI back on which would still have our payment go back up to $1900.00. We had no clue what was going on so we called Seneca Mortgage & they said there was a shortage on our escrow which they paid when they took over loan in -/-/-, so we then called - - - and they acted as if they had no clue as to why, then after several attempts to talk with someone concerning our loan they said there was a computer error back in - that dropped our PMI and lowered our mortgage payment so for a year we paid what was in our statement each month from - - and also Seneca. In -/-/- we paid Seneca the $4000.00 plus took our mortgage payment from $1600.00 to $1900.00. We was told by both mortgage companies there was nothing we could do nor was either willing to work with us on a problem on there behalf. Is there anything that can be done about this?